Here are the rules to follow for your return:
You must request a return for refund within 7 days after delivery date of the product. No refunds after 7 days. When returning product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. minusaudio.com will not be responsible for any shipping loss from your side. Customer must inform minusaudio.com of any order discrepancy within 7 days of the delivery date for accurately investigator. Physical damage to any product will void the product’s warranty. All return(s) must have the original packaging and accessories. The shipping fee is non-refundable if there is no manufacturing defects. Buyer is always responsible for return shipping costs and insurance; Hence minusaudio.com will not reimburse any customer return shipping cost. Please allow 2-7 business days to process your return. We suggest you read the complete return policy before you make your purchase.
Return Policy for Refunds
You may return items sold by minusaudio.com within 7 days from the delivery date for a full refund. Please include the following information: a copy of your invoice; if you don’t have the invoice, then please include a note with your order number. Please note that all items for a refund must be returned in as new condition in the original packaging and include all accessories. A restocking fee may be applied to all returns for a refund if the return is a result of your error. We cannot accept returns of certain items for a refund, including: Any item that is returned more than 7 days after delivery. Any item that is not in its original condition, is physically damaged, or is missing parts.
Return Shipping Cost
In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange.
Return Policy for Exchange or Replacement
If you would like an exchange, the item(s) returned need to be unused. You will also need to include the item(s) with the code number that you would like. If there is a difference in the cost, please refer to the payment method for the difference. If you do not include the required information with your return you will be contacted by one of our customer support representatives. Replacement can be made for the same products.
A restocking fee may be applied to all returns for refund if the return is the result of your error. Shipping charges are non-refundable.
Canceled Order or Address Errors
Canceled order must be e-mailed to no later than 12 hours after ordering the item to avoid cancellation fee (shipping cost). For any refused package or any returns to minusaudio.com due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card with less shipping charge.
Customers are solely responsible for shipping any returned products to minusaudio.com. Customers agree to pay all shipping charges and accept all risk of loss for the return products during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals and other accessories provided by the manufacture. minusaudio.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. Please allow 2 to 7 business days to process your returns. For further assistance please e-mail to
Custom Fees and Taxes
Orders will be shipped from our Turkey office. They may be subject to customs import duties and/or taxes based on the destination country. If assessed, additional customs fees are the responsibility of the customer. We are unable to predict or control customs charges as they are levied by the destination country. Any packages returned due to the refusal of the customer to pay levied custom duties or taxes, customers are responsible for the full order price and shipping costs for the order.
General Policy for Shipping Turnaround
All orders are shipped within 96 hours Monday – Friday 8am – 5pm.
We are co-operating with DHL, UPS or PTT to deliver our orders.
Once the tracking # is provided by the shipping carrier, we will update you with the tracking information via e-mail.